Chatbots that sell
Chatbots are one of the most popular marketing tools in the online business because a well-programmed chatbot serves as a 24/7 sales assistant for your business.
Engagement is one of the essential parts of today's fast-growing digital marketing. And selling with engaging can give you an edge over your competitors. What could be another useful tool of engagement like live chat with your customers.
Selling with chatbots helps you discover more about customer buying behaviour. Because your chatbots can store the feedback you receive so you can increase your online landing page success.
We'll review the super-effective secrets to selling with chatbots that you can use to skyrocket online business growth.
Before that, let's briefly understand what is meant by chatbots.
A chatbot is an AI-based computer program that mimics human conversation. It also is known as digital assistants who understand humans. Bots explain and process user requests and provide immediate, relevant answers. Bots can respond by voice as well as text. And can be deployed on websites, apps, and messaging channels on Facebook Messenger, Twitter, or WhatsApp.
What is selling with chatbots?
A chatbot is a software that can be integrated into messaging platforms like Facebook Messenger, Website Chat, and SMS. It can participate in automated, interactive interactions with prospects and customers.
A chatbot can play an essential role in moving people to the next level through your sales funnel.
If you are looking for solutions to problems like the best way to sell products online, book appointments, generate leads, capture contact info, and build relationships, consider omnicodesolutions Chatbot.
Why your business need chatbots?
- About 1.3 billion people use Messenger every day
- 58% of B2B companies use chatbots on their websites
- By 2021 85% of customer interactions will be handled without human agents.
- 64% of Internet users say 24-hour service is one of the best features of chatbots.
- In 2018, there were more than 300,000 chatbots on Facebook.
3 Prime reasons to have chatbot for sales
Improve the customer experience
Whether it’s providing information, sales or support, chatbots put customers first. In any and all of these situations, chatbots can serve hundreds of customers at a time in a single store for sale during the day, 24 hours a day in a way that vendors in a physical store provide real-time support!
Better lead generation, qualification and upbringing
Personalized messaging chatbots can help the customer's "shopping journey" based on the information provided by the customer.
A bot can ask necessary and related questions, convince the user and take the initiative for you.
In addition to this it identifies potential customers and notifying sales teams by known KPIs (budget, relevance, timeline, resources, etc.) and prevent you from facing time consuming lead generation process.
Customer data monitoring and insights
Chatbots are a great way to communicate with customers. You can improve your services / products with the feedback they get through simple questions.
Chatbots can also be used to track purchase patterns and customer behaviour by monitoring user data. According to Forbes, it helps the company "decide which products to market differently, which to market more, and which to redevelop to relaunch."
Where you can implement chatbots:
You can integrate chatbots on your pages, on social media platforms (e.g. Facebook), e-commerce websites (e.g. Shopify) or service provider platforms to enhance the user experience.